8 Things to Know About 2-1-1

Woman with 211 in a call center helping a client

211 United Way


Get To Know 2-1-1

2-1-1 is the most comprehensive source of information about local services in the country. It provides information and referral services to individuals who are in need. When someone dials 2-1-1 they will connect with a trained operator who can help find various resources and services available in their community. 

This might include assistance with finding food banks, shelters, counseling services, health care providers, employment support, utility assistance, and more!


1. We can help with complex challenges, whatever they may be. 2-1-1 connects people to resources such as:

  • Health and mental health assistance
  • Childcare and after-school programs
  • Financial coaching
  • Addiction treatment
  • Transportation
  • Affordable housing and rent assistance
  • Legal services
  • Employment and job training
  • Disaster recovery
  • Utility assistance
  • Disability Resources
  • Veteran Services
  • Tax Preparation

2. 2-1-1 is for anyone. More than ever, unexpected challenges are part of all of our lives. When problems arise, 2-1-1 is a good resource to have in your back pocket. Best of all, the service is available to everyone, regardless of income level.

3. 2-1-1 is available 24/7. That’s every day, every hour, every minute of the year. And if you don’t feel like calling, you can text or use the website. Check https://www.211.org to find your local texting number and website. 

4. 94.6% of the U.S. population has access to 2-1-1. Most of Canada also has access to the service.

5. 211 helps tens of millions each year. 2-1-1 is a year-round service. In 2018, the service fielded over 11 million calls and almost 1 million texts, chats, and emails. That’s in addition to 13 million website searches! 

6. You’ll talk to a real person. A trained, expert specialist answers questions, helps identify the root causes of your problem, and connects you to local resources.

7.  Translation is available in 180 languages, making the service available to millions more people than would otherwise have access to it.

8. You can call to find volunteer opportunities in your area. Many people are in need right now so it’s a good time to check to find local organizations and families that you can help today!


Veteran Worker

If you are in need of assistance please call 211 today or visit the 211 website for more information.